Terms of Services

Revision Policy

We provide unlimited complementary revisions and reviews on the package you select without any additional charges, provided that the design and concept are not altered. Our revision and reviewing turnaround time is 48-72 hours.

REFUND POLICY/ MONEYBACK GUARANTEE:

We are not subjected to return any deposited funds back if the initial design is approved. Craftive Studio has the right to terminate the contract whenever it deems necessary in the case of any breach or non-compliance with the policy.

All refunds will be accompanied as per the following arrangement:

We are not liable to refund funds if the initial designs are approved. However, a refund request can be made when the initial design is created and offered.

You are entitled to full money back guarantee holding 10% of management fee if the refund request is made before delivery the initial design concept.

You are eligible for a 66% refund amount holding 10% service & processing fee if a refund request is made within 48- 72 hours after the delivery of initial design concepts.

You are eligible for a 33% refund amount holding 10% service & processing fee if a refund request is made within 72-120 hours after the delivery of initial design concepts.

No refunds are done after 120 hours of your initial design delivery, but you may contact our support team for any query.

You may request a refund within 60 days after placing your order. However, management fee is incurred on reactivation of a design order subjected to the type of project.

Craftive studio has the right to approve//disapprove a refund request based on the user agreement and policies. However, you may submit a refund request to our support department.

Refunds are not given if a client has selected/ initiated a design.

A deployed and live website is not subject to any refund policy.

Refund is going to be the same on Custom Packages of Craftive Studio.

E.g.: If you have ordered web and logo design service and if you approve the logo, refund can only be claimed before the initial design of website.

Craftive Studio will only entertain valid refund requests and that has to be qualified against the design brief and the feedback given for revisions. Without reasoning refund is not allowed.

Before finalizing design customer feedback is required; therefore, it’s the client responsibility to give feedback once designs are submitted.

Resemblance to an existing design will merely be a coincidence, hence; Craftive Studio will not accept any accountability/ claim of any recompense in such a case. Client has to get his designs copyrighted.

HOW TO CLAIM YOUR REFUND:

You may the following mediums to place a refund request.

To assure your refund request is approved, please make sure you meet the following requirements:

i. Contact +1-800-213-2012

ii. Live Chat with Support Team

iii. Email. info@craftivestudio.com

Our support team will get back to you once they receive your request immediately.

Your request will be forwarded to our refund department and you will be contacted shortly.

Craftive studio acquires all the designs back from the clients once the refund is made.

You are not legible to use the designs of Craftive Studio once obtained back after the refund.

Our collaboration with the Government Copyright Agencies Craftive Studio shares Copyright Acquisition information for the refunded designs that restrict the re-use a design.

If you have any questions about our Refund Policy, you may contact us by emailing us at info@craftivestudio.com.

MY ACCOUNT:

My Account area is a field for you to address your queries and concerns to the support team. Any misuse of Account Area shall not provide adequate response to your questions or refund requests.

However, our support team is ready to provide assistance at any time.

QUALITY ASSURANCE POLICY:

We strictly follow the instruction provided by our clients and strive to provide desired satisfaction. We follow a series of research steps to ensure a unique design delivery with excellence.

100% SATISFACTION GUARANTEE:

We provide unlimited revisions to make our clients 100% satisfied prior to the selected package.

DOMAIN AND HOSTING:

We provide complimentary domain and hosting services with our website packages, if applicable.

Email accounts with 10MB of space can be configured on third party email Softwares such as outlook.com

We provide email accounts to the clients who host our website with us.

DELIVERY POLICY:

Craftive Studio delivers file to My Account area, as per the date specified on the "Order Confirmation. "We send confirmation emails to our clients on sign-up, order placement, revision placement, order confirmation, and payment confirmation.” Policies regarding revision & refund are subject to date/ time of design order delivered to client's account area. For further details, you can contact us at 24-Hour Customer Support Center.

RECORD MAINTENANCE:

Our data management team keeps a record of all finalized designs and makes it available on request.

CUSTOMER SUPPORT:

Our customer support team is 24 hours available to address all your queries, concerns and questions.

COMMUNICATION POLICY:

YOU AGREE that Craftive Studio is not responsible for any damage(s) caused by any other source than our domain “@craftivestudio.com” or by our TOLL complementary number +1-800-213-2012

100% UNIQUE DESIGN GUARANTEE:

Craftive Studio ensures a unique design for each client tailored upon client’s requirements.

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DISCLAIMER:

The logo, name, and Graphics of Craftive Studio and its products and services are the trademarks of Craftive Studio. All other company names, brand names, trademarks, and logos mentioned on this website are the property of their respective owners and do not constitute or imply endorsement, sponsorship or recommendation thereof by Craftive Studio and do not constitute or imply endorsement, sponsorship or recommendation of Craftive Studio by the respective trademark owner.